Quote
I. Garnefeld, E. Böhm, and L. Feider, “Returns Management to Increase Customer Value,” in Customer Value: Fundamentals – Innovative Concepts – Practical Applications, 4th ed. Wiesbaden: Springer Gabler, 2017, pp. 599–624.
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Ina Garnefeld, Eva Böhm
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I. Garnefeld, E. Böhm, and L. Feider, “Returns Management to Increase Customer Value,” in Customer Value: Fundamentals – Innovative Concepts – Practical Applications, 4th ed. Wiesbaden: Springer Gabler, 2017, pp. 599–624.