Analyse der Dienstgüte in komplexen IT-Service-Infrastrukturen mittels Simulation

B. Gunia and A. Schmidtmann, “Analysis of Service Quality in Complex IT Service Infrastructures Using Simulation,” in Simulation in Production and Logistics 2013: Decision Support from Planning to Control; 15th ASIM Symposium; Paderborn, October 9–11, 2013, Paderborn: Heinz Nixdorf Institute, 2013, pp. 709–720.